Why Choose Direct Primary Care? Comprehensive FAQs

Decent has merged with Nice Healthcare. Learn more.

You have questions. We have answers.

Q&A

FREQuently asked questions

Why is Decent joining Nice Healthcare?

We’re excited to be joining forces with Nice Healthcare because we share a mission to make healthcare more affordable and accessible. By combining our strengths, we can better serve members and expand access to quality care.

Why is Decent joining Nice Healthcare?

I’m a Decent member. What do I need to know?

You’ll continue to have access to your Decent health plan as usual. If you have any questions, feel free to reach out:

📞 1-888-DECENT9

📧 help@decent.com

I’m a Decent member. What do I need to know?

You’ll continue to have access to your Decent health plan as usual. If you have any questions, feel free to reach out: 📞 1-888-DECENT9 📧 help@decent.com

Will my benefits or coverage change?

Your current plan benefits will remain in place until your employer’s renewal date or plan end date.

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📞 1-888-DECENT9

📧 help@decent.com

Will my benefits or coverage change?

Your current plan benefits will remain in place until your employer’s renewal date or plan end date.

How long will I be covered under my Decent plan?

You’ll stay covered through the rest of your employer’s current plan year.

The exact date depends on when your coverage started.

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How long will I be covered under my Decent plan?

You’ll stay covered through the rest of your employer’s current plan year. The exact date depends on when your coverage started.

Will I need to change doctors or my DPC provider?

Nope! If you’re already seeing a direct primary care (DPC) provider through Decent, you can continue seeing them as usual.

The exact date depends on when your coverage started.

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Will I need to change doctors or my DPC provider?

Nope! If you’re already seeing a direct primary care (DPC) provider through Decent, you can continue seeing them as usual.

What will happen to my member portal access (Zakipoint)?

The member portal, powered by Zakipoint, will remain available while Decent continues to serve members. If you need help accessing your information before then, reach out to us for support:

📞 1-888-DECENT9

📧 help@decent.com

What will happen to my member portal access (Zakipoint)?

The member portal, powered by Zakipoint, will remain available while Decent continues to serve members. If you need help accessing your information before then, reach out to us for support: 📞 1-888-DECENT9 📧 help@decent.com

What happens to my personal health data?

Your data is safe and protected. All personal health information will continue to be handled securely and in compliance with HIPAA and other relevant regulations. Nothing will be shared without your consent.

What happens to my personal health data?

What happens to claims or bills I’ve submitted?

Any pending claims or outstanding billing issues will continue to be processed through the usual channels. If you need support, please contact us:

📞 1-888-DECENT9

📧 help@decent.com

What happens to claims or bills I’ve submitted?

Any pending claims or outstanding billing issues will continue to be processed through the usual channels. If you need support, please contact us: 📞 1-888-DECENT9 📧 help@decent.com

I’m a broker. Can I still offer Decent plans?

Not at this time, as Decent is no longer offering plans for brokers to sell. We’re incredibly grateful for your partnership and will share updates if anything changes in the future.

I’m a broker. Can I still offer Decent plans?

Not at this time, as Decent is no longer offering plans for brokers to sell. We’re incredibly grateful for your partnership and will share updates if anything changes in the future.

Who can I contact for broker support?

Please reach out to brokers@decent.com for assistance.

Who can I contact for broker support?

Please reach out to brokers@decent.com for assistance.

I’m an employer currently offering Decent to my team. What happens next?

Your employees will continue to receive coverage as planned. If you have questions about plan administration or renewals, please reach out to us at help@decent.com.

I’m an employer currently offering Decent to my team. What happens next?

Your employees will continue to receive coverage as planned. If you have questions about plan administration or renewals, please reach out to us at help@decent.com.

I’m a provider who was working with Decent. How does this affect me?

Thank you for supporting our members! We’ll reach out with updates if anything changes in terms of claims, referrals, or billing. In the meantime, please email help@decent.com with any questions.

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I’m a provider who was working with Decent. How does this affect me?

Thank you for supporting our members! We’ll reach out with updates if anything changes in terms of claims, referrals, or billing. In the meantime, please email help@decent.com with any questions.

What’s going to happen to Decent.com?

Decent.com will remain available with a simplified homepage and key information for members, brokers, employers, and providers.

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What’s going to happen to Decent.com?

Decent.com will remain available with a simplified homepage and key information for members, brokers, employers, and providers.

You have questions. We have answers.

Why is Decent joining Nice Healthcare?

Why is Decent joining Nice Healthcare?

I’m a Decent member. What do I need to know?

I’m a Decent member. What do I need to know?

Will my benefits or coverage change?

Will my benefits or coverage change?

How long will I be covered under my Decent plan?

How long will I be covered under my Decent plan?

Will I need to change doctors or my DPC provider?

Will I need to change doctors or my DPC provider?

What will happen to my member portal access (Zakipoint)?

What will happen to my member portal access (Zakipoint)?

What happens to my personal health data?

What happens to my personal health data?

What happens to claims or bills I’ve submitted?

What happens to claims or bills I’ve submitted?

I’m a broker. Can I still offer Decent plans?

I’m a broker. Can I still offer Decent plans?

Who can I contact for broker support?

Who can I contact for broker support?

I’m an employer currently offering Decent to my team. What happens next?

I’m an employer currently offering Decent to my team. What happens next?

I’m a provider who was working with Decent. How does this affect me?

I’m a provider who was working with Decent. How does this affect me?

What’s going to happen to Decent.com?

What’s going to happen to Decent.com?

Decent humans are here to help.