Members

Direct Primary Care

Do I need a referral for specialist care?

What services do I need referrals for?

How do I choose a Direct Primary Care doctor?

How do I activate my account for my virtual Direct Primary Care (VDPC) services?

How do I know which primary care style I have on my plan?

Enrollment

How do I add someone to my plan in the event of a Qualifying Life Event (QLE)?

Medical Plans

What is the difference between a calendar year and a plan year?

What happens when I am away from home and need urgent or emergency care?

How can I find out if my pharmacy is in-network?

How do I find an in-network OB/GYN or Pediatrician?

How can I find an in-network emergency room or urgent care provider close to my home?

How can I find out if a prescription is covered by my plan?

How do I know if a doctor is in Decent’s network?

Claims

Can you help me understand a medical bill I received?

Where can I find my claims statements and Explanation of Benefits?

How can I estimate the cost of a service?